Where do we source our tea?
Our teas are sourced from the finest producers around the globe. Leaf Tea and our partners are commited in championing ethical practices for the people and communities who cultivate and harvest our teas.
How do we keep the teas fresh?
To ensure the freshness of tea, avoid exposing the tea from heat, sunlight, or moisture.
What is the proper way to brew tea?
Once brewed, the tea can be enjoyed as is. We provide guidelines for brewing specific and different blends. But you can adjust these guidelines to your preference and liking!
Do you ship your tea internationally?
Right now we offer shipping to Canada only.
How long does it take for an order to ship once the order is processed?
Once the order is received, it is processed within 24 hours and will be ready for shipment immediately the next business day.
How many days does the shipment take?
Depending on the delivery destination, the estimated delivery times are as follows:
Vancouver: 2-4 days
Victoria: 3-5 days
Edmonton / Calgary: 4-6 days
Winnipeg/ Saskatoon / Regina: 5-8 days
Toronto / Montreal: 6-9 days
Halifax / St. John: 8-10 days
How much does shipping cost?
Shipping cost is a flat rate of $8.00 for orders under $50.00.
For orders over $50.00, shipping is free anywhere in Canada.
Orders are calculated after discounts and promotions.
What is the exchange / return policy?
Returns of any loose leaf tea items are not accepted since tea is a food item -- we take great caution in ensuring the integrity and quality of the products we offer. Accessories can only be exchanged within the 14 days after the date of purchase.
What happens if my teaware is damaged?
If your teaware arrives damaged, let us know by email within 48 hours -- we will arrange a replacement for you.